Network Status

Advisory - 9.14.17, 9:07am

Some customers in Point Lay be experience some

service disruptions on Tues, Sept 19 between 

10a - 6p due to maintenance work.

 

Advisory - 8.24.17, 1:29pm
Some customers may be experiencing voice, data, SMS,
DSL Internet, ASTAC & AT&T long distance service
disruptions in Kakotvik. Technicians are working to restore
services. 

Advisory - 8.1.5.17, 12:00pm

Some customers may experience local, long distance, Internet
and wireless data service disruptions Slope wide on Wednesday,
August 16 between 10:00pm and 2:00am, Thursday, August 17
while equipment is upgraded.

 

Advisory - 7.28.17, 1:50pm
Some customers may experience cellular (voice, data and sms), 
DSL Internet, Dedicated Internet and ASTAC & AT&T long distance 
service disruptions in Point Hope on Tuesday, August 2 between 
10:00am and 5:00pm while equipment is upgraded.

 

Advisory - 7.28.17, 7:48am
Some customers may experience local and long distance
service disruptions in Nuiqsut on Wednesday, August 2 between 
7:00pm and 5:00am, Thursday, August 3 while equipment

is upgraded.

 

Advisory - 7.19.17, 9:00am
Some customers may experience cellular (voice, data and sms),
DSL Internet, Dedicated Internet and ASTAC & AT&T long distance
service disruptions in Point Hope on Thursday, July 27 between
10:00am and 6:00pm while equipment is upgraded.

 

Advisory - 5.24.17, 10:40am

Beginning, Wednesday, May 24 between 12am and 6am Thursday
morning, the following services will experience extended outages 
while upgrades are performed on the ASTAC network. Dedicated
Internet, residential Internet (DSL), cellular voice, text messaging,

PRI and T1 voice circuits. The impacted service areas will be
Nuiqsut, Alpine, KIC/KOC and the oilfields west of the Deadhorse
proper.

 

Advisory - 5.22.17, 1:05pm

Beginning, Tuesday, May 23 between 12am and 6am Wednesday
morning, the following services will experience extended outages
while upgrades are performed on the ASTAC network. Dedicated
Internet, residential Internet (DSL), cellular voice, text messaging,

PRI and T1 voice circuits. The impacted service areas will be
Nuiqsut, Alpine, KIC/KOC and the oilfields west of the Deadhorse
proper.

 

Advisory - 5.17.17, 3:10pm

Beginning Sunday, May 21 between 12am and 6am Monday
morning, and Monday, May 22 between 12am and 6am Tuesday
morning the following services will experience extended outages
while upgrades are performed on the ASTAC network: Dedicated
Internet, residential Internet (DSL), cellular voice, text messaging,
PRI and T1 voice circuits.  The impacted service areas will be
Nuiqsut, Alpine, KIC/KOC and the oilfields west of the Deadhorse
proper. 

 

Advsiory - 4.18.17, 8:00am

Some ASTAC customers may be experiencing internet and data

disruptions in Anaktuvuk Pass. We are aware of the issue and 
are working to resolve it.

 

Advisory - 3.28.17, 10:23am

Cellular and DSL services in Wainwright will be interrupted
Wed, March 29 beginning at 5am for up to 30-60 minutes for testing.

 

Advisory - 3.16.17, 11:38am

Some ASTAC customers may be experiencing long distance disruptions

in Nuiqsut. We are aware of the issue and are working to resolve it.

 

Advisory - 2.15.17, 8:36am

AT&T satellite facilities will be experiencing sun related service 

degradations as a result of the alignment of the sun with their
telecommunications satellite and ground stations. Sun outages
occur for a few days semi-annually when our satellite passes
directly between the antenna on earth and the sun. Radio frequency
noise from the sun is stronger than the desired signal from the
satellite, resulting in a brief service interruption. Different areas
will be affected on different dates and times during this period.

 

Beginning February 21 and ending March 5, 2017 customers 
may experience noise or service interruptions between 
12:20pm and 12:40pm.


Advisory - 2.14.17, 3:09pm

Some ASTAC customers may experience DSL and data
disruptions in Point Hope on Tuesday, February 21 between
10:00am and 6:00pm while equipment is upgraded.


Advisory - 1.30.17, 4:05pm

Some ASTAC customers may be experiencing internet and data

disruptions in Anaktuvuk Pass. We are aware of the issue and
are workingto resolve it.

 

Advisory - 1.12.17, 10:12am

DSL, cellular and long distance services in Anaktuvuk Pass will
be interrupted Thurs, Jan. 12 between 9:30am and 3:00pm
while technicians conduct some troubleshooting.

 

Advisory - 1.3.17, 3:12pm
Wireless, long distance and DSL services in Anaktuvuk Pass will
be interrupted Wed, Jan. 4 for up to 30-60 minutes at a time 
between 10am and 8pm while new equipment is installed.

Advisory - 12.16.16, 9:19am

DSL & 2G cellular services in Kaktovik will experience disruptions
Wed, Dec 21 between 10a-8p while new equipment is replaced. 
 

Advsiory - 12.13.16, 3:55pm

Kaktovik internet and cellular long distance services have been
intermittent while technicians have been working to troubleshoot
the issue. Currently the satellite provider is on site troubleshooting
and working on resolution.


Advisory - 12.5.16, 2:32pm

Some ASTAC customers may be experiencing internet and data

disruptions in Kaktovik. We are aware of the  issue and are working
to resolve it.

 

Advisory - 12.2.16, 10:52am

Some ASTAC customers may be experiencing internet and wireless
disruptions in Atqasuk. We are aware of the issue and are working to
resolve it.

 

Advisory - 11.29.16, 9:33am

Some ASTAC customers may be experiencing internet disruptions

in Point Hope. We are aware of the issue and are working to resolve it.

 

Advisory - 11.15.16, 8:09am

Some ASTAC customers may be experiencing internet disruptions 
in Kaktovik. We are aware of the issue and are working to resolve it

 

Advisory - 11.2.16, 8:05am

Some ASTAC customers may be experiencing internet disruptions
in Atqasuk. We are aware of the issue and are working to resolve it.
 

Advisory - 10.27.16, 12:40pm

Some ASTAC customers may be experiencing cellular 

disruptions in Anaktuvuk Pass. We are aware of the issue

and are working to resolve it.

 

Advisory - 10.25.16, 4:14pm

Some ASTAC customers may be experiencing DSL and cellular

disruptions in Point Hope. We are aware of the issue and are working

to resolve it. 

 

Advisory - 10.19.16, 3:53pm

DSL & 2G cellular services in Kaktovik will experience disruptions
Mon, Oct 24 through Tuesday, Oct 25 between 9a-8p while new
equipment is installed.


Advisory - 10.17.16, 12:30pm

Some ASTAC customers may be experiencing cellular disruptions
in the following areas: Barrow, Deadhorse, Nuiqsut and Point Lay.
We are aware of the issue and are working to resolve it. 

Advsiory - 10.14.16, 4:10pm

We are currently experiencing a customer impacting outage in
Nuiqsut & Alpine affecting cellular and internet services.
Technicians are diligently working to resolve the issue. 

Advisory - 10.14.16, 11:24am

DSL, wireless long distance, data and texting services in Kaktovik
will experience lengthy interruptions between 9a-8p Tues, Oct. 18
as equipment is upgraded.

 

Advisory - 10.13.16, 3:00pm
DSL, wireless voice, data, text and long distance services in Point Lay

are down. The problem has been identified and we are working remotely
to restore.

 

*Advisory - 10.12.16, 2:05pm

Wireless service in Point Lay is down. The problem has been identified
and we are working remotely to restore it. The outage duration may last

a few days. 

 

*Advisory - 10.10.16, 11:35am

DSL, wireless long distance, data and texting services in Kaktovik will
experience lengthy interruptions between 9a-8p on Tues, Oct. 11 as
equipment is upgraded.

 

*Advisory - 9.30.16, 3:40pm

DSL, wireless long distance, data and texting services in Point Hope will
experience lengthy interruptions between 9a-8p on Mon, Oct. 3 as
equipment is upgraded.

 

*AT&T Network Advisory - 9.29.16, 9:20am

AT&T satellite facilities will be experiencing sun related service degradations
as a result of the alignment of the sun with our telecommunications
satellite and ground stations. Sun outages occur for a few days semi-

annually when our satellite passes directly between the antenna on
earth and the sun. Radio frequency noise from the sun is stronger than
the desired signal from the satellite, resulting in a brief service interruption.

 

Between Oct 7-20, 2016, customers may experience noise or service
interruptions. The most likely time for these interruptions will be between
12:40pm and 1:15pm. Different areas will be affected on different dates
and times during this period.

 

*Advisory - 9.19.16, 2:35pm

We are currently experiencing a hardware issue in Point Lay affecting
residential DSL and 2G wireless long distance, SMS and data service.

*Advisory – 7.20.16
Landline service will be shut down Sun, July 24 from 10p-6a in Point 
Hope and Wed, July 27 from 8p-6a in Atqasuk for upgrades that 
will enable caller ID and other selective call features. Cellular 
service will remain up but all land lines will be down. 

*Advisory - 6.21.16
ASTAC is currently experiencing an outage with our 4G 
wireless service in Barrow. 

*Advisory - 6.16.16

Internet, wireless and long distance services are down in Point Lay. 
Technicians are actively working the issue to restore. 

*Advisory - 6.14.16

Wireless service is down in Wainwright. Technicians are actively
working the issue to restore. 

*Advisory - 5.19.16
Cable repair work in Barrow will cause intermittent outages up to 10 minutes in 
duration this Sat., May 21 through Sun., May 22 in the NARL, Cake Eater, 
Herman St. and Browerville areas. 

*Anchorage Phone System Outage - 5.9.16
We are experiencing an outage with our phone system. We have 
contacted our provider and they are working on it.


*Advisory - 4.22.16

Wireless services are down in Wainwright. A technician is in route.

 

*Advisory - 4.19.16

DSL, wireless long distance and texting servies are down in Point Lay. 

 

*Advisory - 2.16.16

Wainwright lost its IP connection Sunday, February 14 at 10:00pm, affecting DSL, data, texting and most long distance voice calling. A technician is in route, weather permitting.

*Advisory - 2.11.16

Satellite facilities will be experiencing sun related service degradations as a result of the alignment of the sun with our telecommunications satellite and ground stations. Sun outages occur for a few days semi-annually when our satellite passes directly between the antenna on earth and the sun. Radio frequency noise from the sun is stronger than the desired signal from the satellite, resulting in a brief service interruption. Between February 21, 2016 and March 5, 2016 some locations may experience noise or service interruptions, usually between 12:20 AST and 12:45 AST. Different locations may be affected on different dates and times.

*Advisory - 1.29.16
AT&T will perform scheduled maintenance in Barrow on Thursday, February 4 between 5:30am and 7:30am AST. During this time a brief interruption may be expected.

 

Effective January 1, 2016 the Alaska Universal Service Surcharge (AUSF) will increase from 10.4% to 11.5% for LEC and $2.34 per line to $3.24 per line per month for cellular. The Federal Universal Service Charge (FUSC) will also increase on January 1, 2016 for the subscriber line charge from 16.7% to 18.2% for LEC and $1.30 per line to $2.57 per line per month for celluar.

 

*Advisory - 12.1.15

ASTAC will be doing some upgrades in Atqasuk on Wednesday, December 2 that will affect DSL and 2G cellular roaming/data/SMS service from 6:00am to 7:00am AKST. All services should be restored by 7:00am. 

 

*Advisory - 11.16.15

AT&T technicians will be performing scheduled maintenance in Barrow, November 17-19, 2015 between 8A and 4P. During this time, landline long distance users may experience brief interruptions.

 

*Advisory - 10.6.15

Satellite facilities will be experiencing sun related service degradations as a result of the alignment of the sun with our telecommunications satellite and ground stations. Sun outages occur for a few days semi-annually when our satellite passes directly between the antenna on earth and the sun. Radio frequency noise from the sun is stronger than the desired signal from the satellite, resulting in a brief service interruption.

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