Data Security Program
Your Privacy and Security
ASTAC believes that respecting and protecting the privacy of our customers is a serious responsibility.
Collection of Customer Information
ASTAC collects information about our customers, including information you give us and information collected as a result of your relationship with us. Examples include your name, address, telephone numbers, e-mail address, billing, payment and account information, records of services provided and usage, credit and transaction information (including credit card numbers and/or social security numbers), account password and demographic information.
Protecting Your Personal Information
Customer Proprietary Network Information (CPNI)
Consent to Uses of CPNI: Under federal law, you have the right, and ASTAC has a duty, to protect the confidentiality of certain personal information that we obtain solely as a result of providing you telecommunications services. This information, called CPNI, includes information that relates to the quantity, technical configuration, types, destinations, location, and amount of your use of our services that you utilize and related information on your bills. You name, address and telephone number are not CPNI.
ASTAC does not use CPNI data that enables the company or its affiliates to market additional products or services to its customers. Accordingly, ASTAC's personnel are trained not to use CPNI for such purposes.
Password Protection: In compliance with federal rules protecting confidentiality of CPNI, ASTAC has implemented a password protection on customer accounts. When customers call for information on their account they must: a) provide a pre-established password, b) information may be mailed to the customer's address of record or c) ASTAC will call the telephone number of record. When customers visit an ASTAC Customer Care Center the customer must provide a valid photo ID and name must match the account.
Data Security: To prevent unauthorized access, maintain data accuracy and ensure appropriate use of information, appropriate physical, electronic and managerial safeguards have been established to secure the information we collect.
National Do Not Call Registry: The National Do Not Call Registry gives you a choice whether to receive telemarketing calls at home or on our mobile phone. You can register your home or mobile phone for free. For more information or to register your telephone number(s), go to the National Do Not Call Registry website at: www.donotcall.gov or call 1-888-382-1222.
Red Flags Program
ASTAC maintains covered accounts and in accordance with Federal Trade Commission (FTC) rules, has developed a written Identity Theft Prevention Program. It is designed to detect, prevent and mitigate identity theft in connection with the opening of a covered account or with any current existing covered account. For more information about fighting identity theft, check out the FTC's How to Guide for Business.