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Frequently Asked Questions


Yes, we provide a Guide For Understanding Your Bill that goes over the various aspects of our bill.

To submit a testimonial please fill out the Testimonial Consent Form and once completed please mail, email or fax the form back to ASTAC.

To view PDF files on the ASTAC website Adobe Reader is required. Once installed, look for a pop-up box before the file opens.

The Federal Trade Commission established a National Do Not Call Registry that gives you a choice about whether to receive telemarketing calls. You can register your home or mobile number for free at or call toll-free, 1-888-382-1222 (TTY 1-866-290-4236), from the number you wish to register.

Capital credits are how the ASTAC assigns a portion of the net tax margin left over, after covering operating expenses, to the member owners of the cooperative. Capital credits represent a member’s portion of the net tax margin ASTAC generates, but they are not cash and they cannot be cashed in or used to pay your bill. Negative net tax margins (operating losses) are used to offset future year’s positive net margin. For additional information go to Capital Credits.

Capital credits are allocated to member accounts each year and become a permanent record of member equity until retired. Retirement occurs when the Cooperative is in a strong financial position that allows maintenance and expansion of services and a payment of a portion of member’s equity (their allocated capital credits). In the past, the Board has chosen to reinvest earnings into new services like wireless.
From ASTAC’s web site, go to My Account, click on View My Bill, enter your account number and click Search. Choose the account number you wish to view (if more than one), click Launch Selected and then View Usage. Alternatively download the Smarthub app for your Apple or Android device.

Power cycle both your modem and Wi-Fi router. Make sure all cords are securely plugged in. If you’re still unable to connect, contact our 24/7 Internet Tech Support 1-888-896-7815.

The ASTAC account needs to be at a zero balance and both parties must complete the Change of Responsibility form. Scan and email the completed form to or fax to 907-563-3394.

ASTAC provides a standard battery backup that provides up to eight hours of telephone service in the event of a power outage. For more information refer to our disclosure.

Yes, the telephone line carries 110v to power your telephone line.