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How To

Device Repair

Batteries Plus and ASTAC have partnered with one another to offer you a repair solution for your devices! Batteries Plus offers Free Shipping when returning your device and several promotions throughout the year to ensure your repair is as painless as possible! Please make note, repair fees are not covered by ASTAC.

Need a repair today, contact us 1-800-478-6409 and we will make it happen!

Payment Options

ASTAC customers have a variety of options to choose to pay their bill. In-person, payment sent by mail, online or via Electronic Funds Transfer (EFT), also known as auto pay.
Sign up for Smarthub to pay and view your account online here. You will need your account number.
The credit/debit card provided will be billed the 15th of each month to cover the total amount due on your monthly statement. Contact us if you need to change the credit card on file or update the expiration date.
You may make a payment from a checking account through SmartHub. You will need your bank account and routing number to set this up.
You may make a payment from a checking account through SmartHub. You will need your bank account and routing number to set this up.
This option allows you to make a payment via your mobile device through SmartHub. You will need your bank account and routing number to set this up.
This option allows you to pay online without having a SmartHub account.
This option allows you to make a single payment with a credit or debit card by phone.
Include your account number and customer name on you check or money order and mail to LB1110 Arctic Slope Tele Assn, P.O. Box 35146, Seattle, Washington, 98124-5146.

Troubleshooting Tips

ASTAC DSL services (in Point Lay, Atqasuk, Kaktovik and Anaktuvuk Pass) are currently considered “unlimited bandwidth”, meaning ASTAC does not charge customers based on the amount of data they actually transfer. However, residential accounts are meant for attended use by an individual or family and are not meant for continuous or automated, high-volume data transfers. Additionally, it is a best effort service and not a dedicated service.

A poorly performing connection can be caused by router configuration errors, wireless interference, or any number of other reasons. Use these tips to not only diagnose but also fix the causes of slow Internet connections.

ASTAC’s new GigaCenters help save time and resources on troubleshooting issues as well as on-site scheduled visits. Technicians will have the ability to manage a feature rich Wi-Fi experience through the following remote management capabilities:

  • Managed Wi-Fi
  • Technical support
  • Mass firmware updates
  • Home networking
  • Internet access monitor usage

If experiencing service troubles, do not push the reset button. This will cause a factory reset and require a technician to resolve. Try these simple troubleshooting steps.

  1. Unplug power to your GigaCenter for 10 seconds and then plug it back in.
  2. Wait 5 to 10 minutes for the GigaCenter to sync up, all lights should be green if any are red, note which one(s) before calling technical support, this will speed up our ability to resolve your issue.
  3. Turn off your computer and any other handheld devices that are connected to your Wi-Fi for 10 seconds and then turn it/them back on.

If these steps do not resolve your issue, contact our Technical Support group at 1-888-896-7815 24 hours per day, 7 days a week.

GigaCenter How To Guide

If experiencing service troubles, do not push the reset button. This will cause a factory reset and require a technician to resolve. Try these simple troubleshooting steps.

  1. Unplug power to your modem for 10 seconds. Plug the modem back in.
  2. Unplug power to your router (if you have one) for 10 seconds. Plug the router back in.
  3. Wait 10 minutes for modem and router to sync up.
  4. Turn off your computer and any handheld devices that are connected to your router for 10 seconds. Turn it/them back on.

If these steps do not resolve your issue, contact our Technical Support group at 1-888-896-7815 24 hours per day, 7 days a week.

Keep up-to-date antivirus software running to catch and remove these from your devices.

  • Viruses, Worms and Trojans can do more than just slow down a PC, they can slow down an entire network. Depending on what they are doing, they can be sending out significant network traffic that can slow down an internal network and give the appearance that the Internet is slow. They can also be sending traffic out to the Internet which would indeed slow down the Internet because they are consuming such a large quantity of bandwidth.
Limit the number of devices on your system
  • Internet speed is related to the number of devices connected to the Wi-Fi router. Multiple devices connected to the same router generally results in slower Internet.
  • Applications downloaded on handheld devices may not close out (turn off) completely and may draw on the router, causing Internet speed to slow on all devices connected to the router.
  • Close unnecessary/hidden processes
    • Some software applications you install on a computer run as background processes – hidden behind other apps or minimized to the system tray – quietly consuming network resources. Games and programs that work with videos in particular can heavily utilize your network and cause connections to appear slow.

Keep Your Password Secure

  • Minimize the number of people who have access to your network/Wi-Fi password. Change your password every 90 days to ensure it is secure so unintended usage is not occurring.
  • Isolate modem from interference
    • Electronic devices in the home commonly generate electromagnetic “noise” that can sometimes interfere with the DSL signal and reduce performance. If you are experiencing poor DSL performance, and your modem is connected near any large electronic devices such as a microwave oven (or even smaller devices like a cell phone charger), move the modem (or the electronic device) to another location.
    • Other examples include your neighbor’s Wi-Fi, placement of router in your home, type of walls within your home, age of wireless devices themselves, household items including cordless phone, baby monitor, wireless game controller, wireless video camera, older Bluetooth devices, etc.
  • Add inline filters
    • ASTAC provides DSL filters to prevent interference between devices and DSL service operating on the same line. Ask any of our technicians for a complimentary DSL filter.

ASTAC reviews the overall statistics of its user community and identifies those accounts with usage in excess of expected ranges. We reserve the right to terminate a customer’s DSL service or account if a pattern of excessive usage is identified. Individual DSL usage impacts the entire community’s Internet experience. Some users are downloading 5x the expected amount.

ASTAC DSL customers should familiarize themselves with our Residential Acceptable Use Policy.

DSL plans will soon be changing which will ultimately improve the Internet experience for everyone.

Voicemail

  • When you are on the line or away from your phone, the caller can leave a message.
  • Access messages from your cell phone, online with web access, or from a touch-tone phone, anytime, anywhere.
  • Your voice mailbox is passcode protected.
  • The messages in your mailbox cannot be accessed without a valid passcode.
  • Callers can review, append, or discard a message before it is saved in your voice mailbox.
  • You can selectively save or discard a message before it is saved in your voice mailbox.
  • Voice Mail does not require special equipment, so there are no bulky machines.
  • Voice Mail is easy to use.
  • Friendly voice prompts guide you through each step in delivering and retrieving your voice mail messages.

Classic – FREE
15 messages
2-minute message length
15 day message retention

Web Access – $1.99 per month
Listen to voicemail messages from computer
Add-On Feature to Classic and Supreme Packages

Supreme – $4.95 per month
30 messages
3-minute message length
30 day message retention

Ultimate – $6.95 per month
45 messages
4-minute message length
30 day message retention
Web Access

Webmail

To Access Webmail
Select the location your webmail account is set up for:
If you have questions about Webmail or online account access call 1-800-478-6409.

*Reminder: You must now include your domain name with your user name to log in.