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Policies & Security

Acceptable Use Policies

Section 1. General
The rules and standards set forth in this ASTAC Wireless Data “Acceptable Use Policy” will apply to the use of ASTAC Wireless Data Services by both individuals and entities subscribing to an ASTAC Wireless Data account. By purchasing an ASTAC Wireless Data service you agree to comply with the requirements of the Acceptable Use Policy and acknowledge that you have read and understand the terms of the Acceptable Use Policy. The Acceptable Use Policy also applies to any user utilizing your ASTAC Wireless service.
In order to provide a reliable and positive experience for all subscribers, to minimize capacity issues, and to avoid degradation in network performance, ASTAC Wireless is required to manage and monitor its wireless network. As part of ASTAC Wireless’ management of its network it may reduce data throughput for a subset of subscribers who use a disproportionately large amount of bandwidth. ASTAC may also suspend, terminate, or restrict your data session, Plan, or service if you use your Data Plan in a manner that violates the Acceptable Use Policy, interferes with or degrades other subscriber’s services, or interferes with ASTAC’s ability to allocate network capacity among subscribers. ASTAC Wireless data service is intended to be used within ASTAC’s Network Service Area. While roaming outside of ASTAC’s network service area your speeds may be slowed to 256Kbps and extended periods (over 1 month) of data roaming usage or excessive data usage outside of the ASTAC network service area may result in termination of your service with or without notice.
ASTAC reserves the right to take all appropriate actions to address any violations of the Acceptable Use Policy, which may include issuance of a warning or direct termination of any Services.
ASTAC may modify the Acceptable Use Policy at any time by posting an updated Acceptable Use Policy on the ASTAC website. It is your obligation to periodically check the ASTAC website for updates. Your continued use of an ASTAC Wireless Data account after an updated Acceptable Use Policy has been posted on the ASTAC website constitutes your acceptance of the then-current Acceptable Use Policy in place as posted.

Section 2. Appropriate Use of Wireless Data Services
Permissible Uses
Your Wireless Data plan is intended for Web browsing, messaging, and similar activities on your device and not on any other equipment.
• You may only use ASTAC’s Wireless Data services for lawful purposes.
• You are responsible for ensuring that your conduct when using ASTAC Wireless Data Services conforms to the requirements of all applicable federal, state and local laws and regulations (including foreign or international law where appropriate), and all rules, standards, and policies issued by ASTAC Wireless, and the requirements of any applicable service provider or on-line service.

Prohibited Uses of Wireless Data Services
Wireless Data access is for individual use only and not for resale. For example, unless explicitly permitted by your Data Plan, the following uses are not permitted:

• Tethering your device to a personal computer, television, gaming device or other hardware;
• Wireless Data access cannot be used as a substitute or backup for streaming video to your television, private lines or dedicated data connections, computer, or other hardware;
• Server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file-sharing applications that are broadcast to multiple servers or recipients, “bots” or similar routines that could disrupt net user groups or email use by others;
• Any activity that adversely affects the ability of other users or systems to use ASTAC Wireless’s services or the network-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks;
• Accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, ASTAC Wireless’s or another entity’s network or systems;
• Running software or other devices that maintain continuously active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions. For example, you cannot use a Data Plan for Web broadcasting, or for the operation of servers, telemetry devices and/or supervisory control and data acquisition devices;
• Multiple, simultaneous connections from an ASTAC Wireless Data account;
• Any other application or use that denigrates network capacity or functionality; or
• Extended Data use outside of ASTAC’s Network Service Area.

Section 3. Objectionable Conduct and Content
You are solely responsible for your conduct while using ASTAC Wireless Data Service, including the content of all email messages you generate or forward, all content in any folders, home pages, information, images or other interactions you generate, transmit, or maintain on or through ASTAC Wireless Data Services. ASTAC Wireless assumes no responsibility for any subscriber distribution or publication and ASTAC Wireless does not, and will not, review every message or other online content you may generate, post or receive.

Section 4. Network Security Violations
Violations of system and network security are prohibited and may result in criminal and/or civil liability. ASTAC Wireless will investigate incidents involving such violations and will report any suspected criminal activity to, and cooperate with, all appropriate law enforcement agencies.

Section 5. Network Monitoring
ASTAC Wireless may monitor services it provides from time to time and may disclose information regarding a subscriber’s use of ASTAC Wireless Data Services to comply with all applicable laws, regulations, governmental requests, to ensure services are delivered in an effective manner, or to otherwise protect ASTAC Wireless and its subscribers.

Section 6. Service Interruptions
From time to time, the Services offered by ASTAC Wireless may be interrupted. Interruptions of service may occur for any number of reasons. Interruptions to service due to planned maintenance will generally be announced in advance of the interruption. Use of an ASTAC Wireless Data account constitutes the account holder’s acknowledgment that both planned and unforeseen interruptions to service may occur from time to time. ASTAC assumes no responsibility or liability for any potential harm or loss arising from an interruption or denial of service, regardless of the nature and extent of the harm or loss.

Section 7. Termination or Suspension of Service
Any violation of the Acceptable Use Policy, your infringement of ASTAC Wireless or others’ Content, excessive use of data roaming outside of ASTAC’s Network Service Area, may result in issuance of a telephone contact; Text message, disconnect letter informing of pending termination of any Services.

Section 8. Disclaimer of Warranties
ASTAC Wireless offers no warranty that access to the Services will be uninterrupted, error free, or that security breaches will not occur in connection with the use of the Services.

Section 9. Disclaimer of Liability
Subscriber acknowledges that ASTAC Wireless shall not be liable to any subscriber for any claim or loss of any kind arising out of the use of the Services, regardless of the nature or the extent of the harm or loss claimed.

Rev. 7/1/2019

Section 1. Appropriate Use

General 

You are solely responsible for your conduct while using your ASTAC Internet account, as well as the conduct of anyone else using your account. This includes the content of all email messages generated or forwarded, and all content in any folders, home pages or other transmissions, information, images or other interactions you generate, transmit or maintain on or through ASTAC Internet.

ASTAC Internet reserves the right to delete, move or edit any such item that ASTAC Internet, in its sole discretion, deems abusive, defamatory, obscene, in violation of copyright or trademark laws, or otherwise illegal, inappropriate or unacceptable, including any material ASTAC Internet believes may cause any liability for it or which may cause ASTAC Internet to lose the services of any supplier, including but not limited to any carriers which may provide services to ASTAC Internet or its Customers.

Use for Lawful Purposes

You may only use ASTAC Internet products and services for lawful purposes. Posting, transmitting, promoting, distributing or storing Content in violation of any applicable law or regulation is prohibited. “Content” means the text, software, communications, images, sounds, and all other information and materials you encounter or generate on-line on the Internet, including material protected by copyright, trademark, trade secret or other intellectual property rights, and material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws.

Some examples of prohibited illegal conduct are:

  • Posting obscene content (including child or adult pornography);
  • Planning illegal activity, such as building a bomb or counterfeiting money;
  • Advertising a lottery, ammunition, firearms, tobacco, alcohol, illegal drugs and drug-related paraphernalia;
  • You may not impersonate another person, another ASTAC Internet customer, an ASTAC employee, or a civic or government leader;
  • Using false statements to get, or to attempt to get, account information or other private information from other ASTAC Internet Customers or other Internet users;
  • Engaging in copyright infringement or other intellectual property infringement; and
  • Activity which in any way interferes with any person, entity or computer system accessible via the Internet regardless of whether the interference is in violation of Federal, state or local law, including unauthorized attempts to access or use the data or resources of another person, entity, host or network, including any attempt to probe another person, entity, host or network, or to breach the security of a system belonging to another person, entity, host or network.

ASTAC Internet shall cooperate with law enforcement authorities, including complying with warrants, court orders and subpoenas. If ASTAC Internet decides to investigate or resolve possible misuse involving you or anything you do on your ASTAC Internet account, ASTAC Internet is entitled to disclose any information about you and anything you do with your service to law enforcement or other government officials as ASTAC Internet in its sole discretion believes to be necessary or appropriate.

Objectionable Conduct and Content

ASTAC Internet reserves the right to remove content, without notice, if we become aware of content in any ASTAC Internet area which, in our judgment, would be distasteful, shocking or threatening to another user. ASTAC Internet reserves the right, in its sole discretion, to make the final determination about whether content is objectionable or not.

System and Network Security

Violations of system and network security are prohibited, and may result in criminal and civil liability. ASTAC Internet will investigate incidents involving such violations and may involve and will report any suspected criminal activity to and cooperate with law enforcement. Posting viruses or software designed to create a virus or to do harm to ASTAC Internet’s Services, any ASTAC Internet Customers or users of ASTAC Internet Services, or any network components.

 

Section 2. Limitations and Restrictions

Availability

ASTAC Internet service availability to you is subject to varying network conditions. The service may be temporarily refused, limited, interrupted or curtailed due to governmental regulations or orders, system capacity limitations, equipment modifications, upgrades, relocations repairs or other activities within or beyond our control. ASTAC reserves the right to provide offers in selected markets with limited features based on equipment availability or limitations.

Email Usage

You may use email services through ASTAC Internet. However, ASTAC Internet cannot control email messages incoming to your accounts. Use of your ASTAC Internet account to send unsolicited email messages of any type – whether commercial or non-commercial, for profit or non-profit, is strictly prohibited.

Bandwidth Usage

ASTAC DSL services are considered “unlimited bandwidth,” meaning Arctic Slope Telephone Association Cooperative (ASTAC) does not charge customers based on the amount of data they actually transfer. Residential accounts are meant for attended use by an individual or family. ASTAC DSL services are not meant for continuous or automated high-volume data transfers.

 

Section 3. Customer Responsibilities

One Account, One Connection

You may use your ASTAC Internet account to make only one connection at any given time, unless you have specifically purchased an account that is, in ASTAC Internet’s sole opinion, suitable for multiple user applications. Multiple, simultaneous connections from an ASTAC Internet account, except as noted, are prohibited. This means that only one ASTAC DSL connection may be active per account, at any given time. Any DSL account found connected to two or more ASTAC Internet modems or other connection devices at the same time may be suspended immediately; provided , however , this paragraph is not intended to restrict the use of a router and multiple computers or home network devices in conjunction with one DSL connection.

Termination of an Account

You acknowledge that your use of an ASTAC Internet account shall not be deemed to convey any property interest in the resources of ASTAC Internet, in the login name(s), the email address(s), or any other element of an ASTAC Internet account. ASTAC Internet may at its discretion terminate your account at any time, with or without cause, and may thereafter re-issue the login name(s), email address(s) and any other element the account, and may do so in whatever fashion it deems best. Likewise, you may terminate your account at any time, with or without cause, and in so doing gives up all right to use of the login name(s), email address(s) and/or every other element of the account; termination charges, however, may apply. In addition, certain bundled pricing of ASTAC Internet services and other services provided by ASTAC may not be available in the event you terminate your ASTAC Internet service.

Usage Review

ASTAC manages its network for the benefit of all users. To maintain the quality and performance of the ASTAC network, ASTAC reviews the overall statistics of its user community and identifies those accounts with usage in excess of expected ranges. Normal use and occasional heavy use should not cause usage patterns to exceed the expected range. Activities that involve extended, high-volume continuous data transfer might cause your activity to exceed expected ranges. Examples of such activities might include, but are not limited to: extensive use of peer-to-peer file sharing programs, game hosting applications, or streaming video. If your usage pattern is excessive, you will be notified to either upgrade your service plan or reduce your usage pattern. If you choose neither of these options, ASTAC reserves the right to rate limit or terminate your service and/or account.

Pricing

Pricing for ASTAC Internet accounts is established separately from these terms and conditions. Your failure to pay for use of an ASTAC account in accordance with pricing established by ASTAC shall result in immediate suspension of your account.

ASTAC Network Equipment

Except in those cases in which ASTAC Internet has specifically sold you the network equipment needed to use the ASTAC Internet residential DSL services, ASTAC Internet retains ownership of the modems, routers, network interface cards (NIC) that are issued in conjunction with your subscription. You agree to maintain the equipment in good working order and to keep it safe from damage and in your possession as long as you continue to use the services. In the event either you or ASTAC Internet should terminate your account, you agree to return all of the equipment and materials issued to you, including all modems, routers, network interface cards, cables, power supplies and software. In the event any of the materials supplied to you by ASTAC Internet are not returned, or are returned in non-working condition, we may charge you reasonable replacement cost for these missing or damaged items.

Personal Information

ASTAC Internet explicitly disclaims any and all liability for loss or other damage of any type that is or might be incurred by you as a result of divulging personal information. All such information is divulged, if at all, at your sole discretion and risk.

Interruption of Service

From time to time, the services offered by ASTAC Internet may be interrupted. Interruptions of service may occur for any number of reasons. Interruptions of service may occur in a given city or network wide in order for ASTAC Internet to perform maintenance tasks. Interruptions may occur for reasons completely beyond the control of ASTAC Internet.

Use of an ASTAC Internet account constitutes your acknowledgment that such interruptions will occur from time to time. You acknowledge and agree that ASTAC Internet shall not be liable to you for any harm or loss arising from an interruption of service, regardless of the nature and extent of the harm or loss. You further acknowledge and agree that responsibility for avoiding harm or loss arising from an interruption of service, regardless of the nature and extent of the harm or loss, is your responsibility and not the responsibility of ASTAC Internet.

Excusable Delay and Failure to Perform

ASTAC Internet shall not be held liable for any delay, failure in performance, loss or damages due to a force majeure event including but not limited to fire, theft, embargo, explosion, power problem, earthquake, avalanche, volcanic action, flood, war, water, the elements, labor disputes or unrest, including strikes, slowdowns, picketing, or boycotting, civil disturbances, any law, order, regulation, ordinance, or requirement of any government or legal body, or any representative of any such government or legal body, or military authority, acts of God or public enemies, inability to secure raw materials, inability to secure Equipment or transportation facilities, acts or omissions of carriers, or other causes beyond the reasonable control of ASTAC Internet.

 

Section 4. Limitation on Warranty, Limitation of Liability, and Indemnification

General

Your use of an ASTAC Internet account constitutes your acknowledgement and agreement that ASTAC Internet:

  • Is not the manufacturer of equipment used to provide access to the Internet;
  • Is not the developer of software used to access Internet resources, including software provided by ASTAC Internet, if any;
  • Is not the developer or provider of content available on the Internet.

ASTAC INTERNET DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, DIRECT OR INDIRECT, EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING BUT NOT LIMITED TO IMPLIED OR EXPRESS WARRANTIES OF SUITABILITY, DURABILITY, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE (1) SERVICES OFFERED, (2) EQUIPMENT USED TO PROVIDE SERVICES, (3) SOFTWARE USED TO ACCESS INTERNET RESOURCES, INCLUDING SOFTWARE MADE AVAILABLE BY ASTAC INTERNET, IF ANY, AND (4) ANY AND ALL CONTENT WHICH MIGHT BE ENCOUNTERED ON THE INTERNET FROM TIME TO TIME.

Your use of an ASTAC Internet account constitutes your agreement that any and all damages which might arise from your use of the services, equipment supplied, software, Internet content, shall be your responsibility and shall not be the responsibility of ASTAC Internet. Your use of an ASTAC Internet account constitutes your waiver of any and all claims against ASTAC Internet for any and all such damages.

 

LIMITATION OF LIABILITY

YOU EXPRESSLY UNDERSTAND AND AGREE THAT ASTAC INTERNET AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS AND LICENSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ASTAC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE ASTAC INTERNET SERVICES; (ii) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE ASTAC INTERNET SERVICES; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE ASTAC INTERNET SERVICES; OR (v) ANY OTHER MATTER RELATING TO THE ASTAC INTERNET SERVICES.

ASTAC Internet takes no responsibility for any such on-line distribution or publication by you. ASTAC Internet does not review messages or content you may generate or post, and ASTAC Internet is not responsible for what is contained in those messages or content. As a condition of your use of an ASTAC Internet account, you agree to indemnify and hold harmless ASTAC Internet for any and all claims made by any third party arising from your use of your ASTAC Internet account, including claims against anyone utilizing your ASTAC Internet account, whether or not known or allowed by you.

Section 1. General

The rules and standards set forth in this ASTAC Wireless Data “Acceptable Use Policy” will apply to the use of ASTAC Wireless Data Services by both individuals and entities subscribing to an ASTAC Wireless Data account. By purchasing an ASTAC Wireless Data service you agree to comply with the requirements of the Acceptable Use Policy and acknowledge that you have read and understand the terms of the Acceptable Use Policy. The Acceptable Use Policy also applies to any user utilizing your ASTAC Wireless service.

In order to provide a reliable and positive experience for all subscribers, to minimize capacity issues, and to avoid degradation in network performance, ASTAC Wireless is required to manage and monitor its wireless network.  As part of ASTAC Wireless’ management of its network it may reduce data throughput for a subset of subscribers who use a disproportionately large amount of bandwidth. ASTAC may also suspend, terminate, or restrict your data session, Plan, or service if you use your Data Plan in a manner that violates the Acceptable Use Policy, interferes with or degrades other subscriber’s services, or interferes with ASTAC’s ability to allocate network capacity among subscribers. ASTAC Wireless data service is intended to be used within ASTAC’s Network Service Area.  While roaming outside of ASTAC’s network service area your speeds may be slowed to 256Kbps and extended periods of data roaming usage outside of the ASTAC network service area may result in termination of your service with or without notice.

ASTAC reserves the right to take all appropriate actions to address any violations of the Acceptable Use Policy, which may include issuance of a warning or direct termination of any Services.

ASTAC may modify the Acceptable Use Policy at any time by posting an updated Acceptable Use Policy on the ASTAC website. It is your obligation to periodically check the ASTAC website for updates. Your continued use of an ASTAC Wireless Data account after an updated Acceptable Use Policy has been posted on the ASTAC website constitutes your acceptance of the then-current Acceptable Use Policy in place as posted.

 

Section 2. Appropriate Use of Wireless Data Services

Permissible Uses

Your Wireless Data plan is intended for Web browsing, messaging, and similar activities on your device and not on any other equipment.

  • You may only use ASTAC’s Wireless Data services for lawful purposes.
  • You are responsible for ensuring that your conduct when using ASTAC Wireless Data Services conforms to the requirements of all applicable federal, state and local laws and regulations (including foreign or international law where appropriate), and all rules, standards, and policies issued by ASTAC Wireless, and the requirements of any applicable service provider or on-line service.

Prohibited Uses of Wireless Data Services

Wireless Data access is for individual use only and not for resale. For example, unless explicitly permitted by your Data Plan, the following uses are not permitted:

  • Tethering your device to a personal computer or other hardware;
  • Wireless Data access cannot be used as a substitute or backup for private lines or dedicated data connections, computer, or other hardware;
  • Server devices or host computer applications, including continuous Web camera posts or broadcasts, automatic data feeds, automated machine-to-machine connections or peer-to-peer (P2P) file-sharing applications that are broadcast to multiple servers or recipients, “bots” or similar routines that could disrupt net user groups or email use by others;
  • Any activity that adversely affects the ability of other users or systems to use ASTAC Wireless’s services or the network-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks;
  • Accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, ASTAC Wireless’s or another entity’s network or systems;
  • Running software or other devices that maintain continuously active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions. For example, you cannot use a Data Plan for Web broadcasting, or for the operation of servers, telemetry devices and/or supervisory control and data acquisition devices;
  • Multiple, simultaneous connections from an ASTAC Wireless Data account;
  • Any other application or use that denigrates network capacity or functionality; or
  • Extended Data use outside of ASTAC’s Network Service Area.

 

Section 3. Objectionable Conduct and Content

You are solely responsible for your conduct while using ASTAC Wireless Data Service, including the content of all email messages you generate or forward, all content in any folders, home pages, information, images or other interactions you generate, transmit, or maintain on or through ASTAC Wireless Data Services. ASTAC Wireless assumes no responsibility for any subscriber distribution or publication and ASTAC Wireless does not, and will not, review every message or other online content you may generate, post or receive.

 

Section 4. Network Security Violations

Violations of system and network security are prohibited and may result in criminal and/or civil liability. ASTAC Wireless will investigate incidents involving such violations and will report any suspected criminal activity to, and cooperate with, all appropriate law enforcement agencies.

 

Section 5. Network Monitoring

ASTAC Wireless may monitor services it provides from time to time and may disclose information regarding a subscriber’s use of ASTAC Wireless Data Services to comply with all applicable laws, regulations, governmental requests, to ensure services are delivered in an effective manner, or to otherwise protect ASTAC Wireless and its subscribers.

 

Section 6. Service Interruptions

From time to time, the Services offered by ASTAC Wireless may be interrupted. Interruptions of service may occur for any number of reasons. Interruptions to service due to planned maintenance will generally be announced in advance of the interruption. Use of an ASTAC Wireless Data account constitutes the account holder’s acknowledgment that both planned and unforeseen interruptions to service may occur from time to time. ASTAC assumes no responsibility or liability for any potential harm or loss arising from an interruption or denial of service, regardless of the nature and extent of the harm or loss.

 

Section 7. Termination or Suspension of Service

Any violation of the Acceptable Use Policy, your infringement of ASTAC Wireless or others’ Content, excessive use of data roaming outside of ASTAC’s Network Service Area, may result in issuance of a warning or direct termination of any Services.

 

Section 8. Disclaimer of Warranties

ASTAC Wireless offers no warranty that access to the Services will be uninterrupted, error free, or that security breaches will not occur in connection with the use of the Services.

 

Section 9. Disclaimer of Liability

Subscriber acknowledges that ASTAC Wireless shall not be liable to any subscriber for any claim or loss of any kind arising out of the use of the Services, regardless of the nature or the extent of the harm or loss claimed.

CPNI

Your Privacy and Security

ASTAC believes that respecting and protecting the privacy of our customers is a serious responsibility.

Collection of Customer Information

ASTAC collects information about our customers, including information you give us and information collected as a result of your relationship with us. Examples include your name, address, telephone numbers, e-mail address, billing, payment and account information, records of services provided and usage, credit and transaction information (including credit card numbers and/or social security numbers), account password and demographic information.

Protecting Your Personal Information

Customer Proprietary Network Information (CPNI)

Consent to Uses of CPNI: Under federal law, you have the right, and ASTAC has a duty, to protect the confidentiality of certain personal information that we obtain solely as a result of providing you telecommunications services. This information, called CPNI, includes information that relates to the quantity, technical configuration, types, destinations, location, and amount of your use of our services that you utilize and related information on your bills. You name, address and telephone number are not CPNI.

ASTAC does not use CPNI data that enables the company or its affiliates to market additional products or services to its customers. Accordingly, ASTAC’s personnel are trained not to use CPNI for such purposes.

  • Password Protection: In compliance with federal rules protecting confidentiality of CPNI, ASTAC has implemented a password protection on customer accounts. When customers call for information on their account they must: a) provide a pre-established password, b) information may be mailed to the customer’s address of record or c) ASTAC will call the telephone number of record. When customers visit an ASTAC Customer Care Center the customer must provide a valid photo ID and name must match the account.
  • Data Security: To prevent unauthorized access, maintain data accuracy and ensure appropriate use of information, appropriate physical, electronic and managerial safeguards have been established to secure the information we collect.
  • National Do Not Call Registry: The National Do Not Call Registry gives you a choice whether to receive telemarketing calls at home or on our mobile phone. You can register your home or mobile phone for free. For more information or to register your telephone number(s), go to the National Do Not Call Registry website at: www.donotcall.gov or call 1-888-382-1222.

Customer Proprietary Network Information (CPNI)

All ASTAC customers prior to November 2nd, 2017 should have received a letter advising them of our new CPNI Opt-In policy. CPNI is information that ASTAC has available solely because you are our customer, such as quantity of services purchased, equipment and facilities used, related local and toll billing information, including numbers, dates, times and duration of the calls you place. CPNI gives ASTAC the ability to give you more personalized service and offer you the products and services that best fit your needs. Additionally, it gives us the ability to evaluate your service to ensure you are receiving the best promotional pricing we have to offer. You may Opt-Out at any time by contacting us at 1-800-478-6409, emailing info@astac.net, stopping into our store or office or turning the bottom portion of the notice mailed to you.

When you join ASTAC, your assisting ASTAC representative will assist you with generating your CPNI pin.

Accessibility

Accessibility for Individuals with Disabilities

Assistive Technology of Alaska
Maniilaq Association
Alaska Relay
HAC Wireless Devices

Cookie Policy

INTRODUCTION
Arctic Slope Telephone Association, we may use cookies, web beacons, tracking pixels, and other tracking technologies when you visit our website www.astac.net, including any other media form, media channel, mobile website, or mobile application related or connected thereto www.astac.net to help customize the Site and improve your experience.  

We reserve the right to make changes to this Cookie Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Cookie Policy. Any changes or modifications will be effective immediately upon posting the updated Cookie Policy on the Site, and you waive the right to receive specific notice of each such change or modification.  

You are encouraged to periodically review this Cookie Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Cookie Policy by your continued use of the Site after the date such revised Cookie Policy is posted.  

USE OF COOKIES
A “cookie” is a string of information which assigns you a unique identifier that we store on your computer. Your browser then provides that unique identifier to use each time you submit a query to the Site. We use cookies on the Site to, among other things, keep track of services you have used, record registration information, record your user preferences, keep you logged into the Site, facilitate purchase procedures, and track the pages you visit. Cookies help us understand how the Site is being used and improve your user experience.  

TYPES OF COOKIES 

The following types of cookies may be used when you visit the Site: 

Advertising Cookies
Advertising cookies are placed on your computer by advertisers and ad servers in order to display advertisements that are most likely to be of interest to you. These cookies allow advertisers and ad servers to gather information about your visits to the Site and other websites, alternate the ads sent to a specific computer, and track how often an ad has been viewed and by whom. These cookies are linked to a computer and do not gather any personal information about you.  

Analytics Cookies
Analytics cookies monitor how users reached the Site, and how they interact with and move around once on the Site. These cookies let us know what features on the Site are working the best and what features on the Site can be improved.  

Our Cookies
Our cookies are “first-party cookies”, and can be either permanent or temporary. These are necessary cookies, without which the Site won’t work properly or be able to provide certain features and functionalities. Some of these may be manually disabled in your browser, but may affect the functionality of the Site. 

Personalization Cookies
Personalization cookies are used to recognize repeat visitors to the Site. We use these cookies to record your browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.  

 Security Cookies
Security cookies help identify and prevent security risks. We use these cookies to authenticate users and protect user data from unauthorized parties. 

Site Management Cookies
Site management cookies are used to maintain your identity or session on the Site so that you are not logged off unexpectedly, and any information you enter is retained from page to page. These cookies cannot be turned off individually, but you can disable all cookies in your browser. 

Third-Party Cookies
Third-party cookies may be place on your computer when you visit the Site by companies that run certain services we offer. These cookies allow the third parties to gather and track certain information about you. These cookies can be manually disabled in your browser.  

CONTROL OF COOKIES 

Most browsers are set to accept cookies by default. However, you can remove or reject cookies in your browser’s settings. Please be aware that such action could affect the availability and functionality of the Site.  

For more information on how to control cookies, check your browser or device’s settings for how you can control or reject cookies, or visit the following links: 

Apple Safari 

Google Chrome 

Microsoft Edge 

Microsoft Internet Explorer 

Mozilla Firefox 

Opera 

Android (Chrome)  

Blackberry 

Iphone or Ipad (Chrome) 

Iphone or Ipad (Safari) 

In addition, you may opt-out of some third-party cookies through the Network Advertising Initiative’s Opt-Out Tool. 

OTHER TRACKING TECHNOLOGIES 

In addition to cookies, we may use web beacons, pixel tags, and other tracking technologies on the Site to help customize the Site and improve your experience. A “web beacon” or “pixel tag” is tiny object or image embedded in a web page or email. They are used to track the number of users who have visited particular pages and viewed emails, and acquire other statistical data. They collect only a limited set of data, such as a cookie number, time and date of page or email view, and a description of the page or email on which they reside. Web beacons and pixel tags cannot be declined. However, you can limit their use by controlling the cookies that interact with them. 

PRIVACY POLICY
For more information about how we use information collected by cookies and other tracking technologies, please refer to our Privacy Policy posted on the Site. This Cookie Policy is part of and is incorporated into our Privacy Policy. By using the Site, you agree to be bound by this Cookie Policy and our Privacy Policy. 

CONTACT US 

If you have questions or comments about this Cookie Policy, please contact us at: 

Arctic Slope Telephone Association (ASTAC) 
4300 B Street, STE 501 
Anchorage, AK 99503 
(907) 563-3989 
(907) 563-3394  
info@astac.net  

Open Internet Transparency Statement

Arctic Slope Telephone Association Cooperative (ASTAC) provides fixed and mobile broadband Internet access service (“BIAS”). ASTAC is committed to providing BIAS in a manner that fosters an open and robust public Internet and that complies with the Open Internet Rules adopted by the Federal Communications Commissions (FCC).  Subject to reasonable network management practices, in providing BIAS, the Company will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network and conforms to widely accepted and publicly available standards applicable to the service); or, (3) unreasonably discriminate in transmitting lawful network traffic. ASTAC does not engage in throttling, paid prioritization or affiliated prioritization.

Arctic Slope Telephone Association Cooperative (ASTAC) provides fixed and mobile broadband Internet access service (“BIAS”). ASTAC is committed to providing BIAS in a manner that fosters an open and robust public Internet and that complies with the Open Internet Rules adopted by the Federal Communications Commissions (FCC).  Subject to reasonable network management practices, in providing BIAS, the Company will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network and conforms to widely accepted and publicly available standards applicable to the service); or, (3) unreasonably discriminate in transmitting lawful network traffic. ASTAC does not engage in throttling, paid prioritization or affiliated prioritization.

Arctic Slope Telephone Association Cooperative (ASTAC) provides fixed and mobile broadband Internet access service (“BIAS”). ASTAC is committed to providing BIAS in a manner that fosters an open and robust public Internet and that complies with the Open Internet Rules adopted by the Federal Communications Commissions (FCC).  Subject to reasonable network management practices, in providing BIAS, the Company will not: (1) block lawful content, applications, or services; (2) block or restrict end users from connecting and using any lawful device of their choosing (provided such device does not harm the network and conforms to widely accepted and publicly available standards applicable to the service); or, (3) unreasonably discriminate in transmitting lawful network traffic. ASTAC does not engage in throttling, paid prioritization or affiliated prioritization.

Like other Internet service providers, ASTAC manages its networks to protect the security, integrity, and reliability of the networks. To do so, ASTAC uses generally accepted industry standard tools and does not modify the protocols of these industry standard tools.  We comply with applicable law, including laws for the protection of children online and the protection of intellectual property.

Although our networks provide substantial capacity, they are not unlimited, and at times of high use our networks may experience congestion. ASTAC offers services with varying levels of bandwidth priority. Customers purchasing dedicated bandwidth have priority over end users purchasing services with best effort, protocol agnostic, and quality of service. This management method is designed to ensure that no one user is denied access to network resources.

The Company provides Fixed BIAS over a combination of fiber-optic cable, copper facilities, and microwave transport.

ASTAC utilizes a variety of transport methods to deliver internet service which will affect latency from 30-80ms for terrestrial transport and up to 550-800ms over satellite transport.

  1. Terrestrial Markets (Atqasuk, Nuiqsut, Pt. Hope, Utqiaġvik and Wainwright): Home Internet services (1Mbps/384Kbps, 5/1, 10/3, 15/3,25/5, 50/15, and except in Nuiqsut, 100/30are provisioned as a best effort service via GPON over fiber to 100% of the homes, that is suitable for real time applications with bandwidths at the advertised bandwidths with a sub 100 ms latency. These services are not impacted by specialized services.
  2.  Satellite Markets (Anaktuvuk Pass, , Kaktovik and Point Lay): DSL (384Kbps/128Kbps, 512Kbps/256 and 1Mbps/384Kbps) is provisioned as a best effort service via ADSL over copper that, due to the latency on the satellite, is not suitable for real time applications. Bandwidths are at the advertised bandwidths (subject to the AUP) with a 550 ms to 800 ms latency. This service is not impacted by specialized services.

The Company provides mobile BIAS over its state-of-the-art wireless radio network in its licensed service area using 4G LTE (LTE) technology.

The expected and actual speeds and latency for ASTAC’s mobile wireless BIAS will depend on the customer’s proximity to the cell site. The TSR for 4GLTE is 86 to 324 with latency between 60ms (terrestrially served community average) and 600ms (satellite served community average).

Customers can expect speeds and latency as stated above for the particular service (terrestrial, satellite or mobile) and bandwidth or data plan to which they subscribe.  Internal testing by ASTAC has confirmed actual speeds and latency are consistent with the speeds and latency stated herein and advertised on our website.

Information about pricing of service is available at http://www.astac.net and terms and conditions of service are located at https://www.astac.net/termsandconditions/

If you have questions or concerns about our open Internet policies or how we manage our network, please contact us at info@astac.net.

Updated: 9/20/2022

Terms and Conditions

  1. Statement of Non-Discrimination: ASTAC is the recipient of Federal financial assistance from the Rural Utilities Service (RUS), an agency of the U.S. Department of Agriculture, and is subject to the provisions of Title VI of the Civil Rights Act of 1964, as amended, Section 504 of the Rehabilitation Act of 1973, as amended, the Age Discrimination Act of 1975, as amended, and the rules and regulations of the U.S. Department of Agriculture which provide that no person in the United States on the basis of race, color, national origin, age, or handicap shall be excluded from participation in, admission to, denied the benefits of, or otherwise be subjected to discrimination under any of this organization’s programs or activities. The person responsible for the coordinating of the organization’s Non-Discrimination compliance efforts is the General Manager. Any individual, or specific class of individuals, who feels that this organization has subjected them to discrimination may obtain further information about the statutes and regulations listed above from and/or file a written complaint with this organization; or the Secretary, U.S. Department of Agriculture, Washington, D.C. 20250; or the Administrator, Rural Utilities Service, Washington, D.C. 20250. Complaints must be filed within 180 days after the alleged discrimination. Confidentiality will be maintained to the extent possible.
  2. Services

              a. Wireless Service

Coverage and performance at your Service location must be deemed acceptable to your needs during the 14-day offered trial period. All activation fees are non-refundable if Service is not accepted past the trial period. By accepting ASTAC’s Service, you acknowledge Service outages, limitations, and interruptions to your Services at your locations may occur including, but not limited to, the inability or delay in connecting a call or text to 911 or other emergency Services. ASTAC reserves the right to terminate or suspend Services without notice based on our Acceptable Use Policy located at www.astac.net/policy-security.

Unlimited Plan: ASTAC’s Unlimited Plan offers data speeds of 4GB based on network activity.  After 25GB per line/per month, ASTAC may temporarily slow speeds to 256Kbps.  Actual speeds may vary by device and location.

              b. Home Internet Service

ASTAC Home Internet Service will be provided at the customers physical Service location. The advertised plan speed is the maximum speed you should expect to achieve for the Services to which you have subscribed. The speed offering subscribed to is not guaranteed at all times and the speed is based on a number of factors including, but not limited to, the capability of the device used  to access the Internet, limitations of customer-owned Wi-Fi routers and other equipment, the capabilities of websites or other Internet Services accessed, and other network traffic. Speed tests performed on different sites may produce varying results due to networks and systems outside of ASTAC’s control. Internet plans billed on a usage basis are billed at $2.00 per GB used up to 100GB, and $1.00 per GB  for every GB used above 100GB.  An access fee of $24.99 per month applies to this Service. 

              c. Home Phone Service

ASTAC’s home phone Services may experience outages, Service interruptions, or network challenges.  Please refer to ASTAC’s 24-Hour Backup Battery-Up FCC Requirement to learn more about your options during a power outage on our Fiber network. Home Phone Services are assessed taxes and fees because it is a regulated Service and the assessed amount is subject to change. ASTAC will notify each member affected. 

       3. Commitment: ASTAC Services require a 12-month commitment.  If the Service is disconnected prior to the end of the 12-month commitment period you shall be responsible for any termination and installation fees (see Section 10). The full monthly Internet rate for any portion of a month in which the Service is received shall be due regardless of termination date. Wireless, Telephone and Long Distance charges will be pro-rated from the date of termination. 

       4. Availability: Service availability is subject to the condition and power of your equipment, your location relative to our Service area, network capabilities, and atmospheric or topographical conditions. For these reasons, ASTAC makes no warranties or representations that it’s Service will be available at all times. Service may be temporarily refused, interrupted or curtailed due to governmental regulations or orders, system capacity limitations, equipment failure, nonpayment, modifications, upgrades, relocations, repairs or other activities necessary or appropriate for continued system operations.

       5. 30-Day Trial Period: You may terminate a new Service agreement for any reason within 30 days of activation. If you do so, the Service will be cancelled and you will be responsible for all applicable fees, prorated access charges, taxes, roaming, long distance, data usage, or other charges that accrued to your account during the trial period. Equipment provided/purchased must be returned in the original box with all components and packaging materials (phone, charger, battery, user instructions, warranty information, etc.). If your equipment is deemed “acceptable” you will be refunded the price of the phone to reflect the price of equipment on date of purchase. ASTAC in its sole discretion reserves the right to determine “acceptable” condition.

       6. Handset Installment Plan Term, Termination: Term options for the Handset Installment Plan are disclosed on the ASTAC Service Agreement in the Devices and Plan section. Handset Installment Plans require a 12, 18, or 24-month 0% APR monthly installment plan and immediate down payment depending on device purchased. An ASTAC Wireless Service Plan is required. Either party may terminate the Handset Installment Plan at any time, with or without cause, providing written notification to the other party of its intent to terminate the Plan. Should you terminate the Handset Installment Plan, cancel wireless Service, or fail to make required payments when due, the remaining balance of the Handset Installment Plan is due. At the end of the Handset Installment Plan, Service will continue on a month-to-month basis at the last rate agreed to by the parties.

       7. Commercial Mobile Alert Services: ASTAC presently does not transmit wireless emergency alerts. Notice required by FCC Rule 47 CFR 10.240 (Commercial Mobile Alert Services)

       8. Use of Service: Requests for activation, modification or termination of Service will only be accepted by ASTAC from you or your authorized agent. You will not utilize the Service for any unlawful or abusive purpose or in any way that damages ASTAC’s property or interferes with or disrupts ASTAC’s system or use of the system by other users. You have no ownership rights to any IP address, or e-mail address provisioned by ASTAC to be used for any Service. By using Service, you agree to abide by the terms and conditions of this Agreement, any applicable calling plan and any applicable software license. 

       9. Indemnification

You agree to indemnify ASTAC for any damage, loss, expense or liability (including reasonable attorney’s fees and costs incurred by ASTAC resulting from your use or misuse of our Services, unless caused by gross negligence or willful misconduct of ASTAC. Use of your device while operating a motor vehicle may be prohibited by law in some areas. It is your responsibility to conform to all such laws or regulations and you shall indemnify ASTAC from any and all claims arising from any such unlawful use. This paragraph shall survive termination of this Agreement. 

       10. Billing & Payment

              a. Charges

By entering into this Service agreement, you agree to pay all charges associated with the Service, including without limitation, installation/Service, monthly Service, charges for equipment, usage charges, overage charges, and other charges as set forth in your bill.  ASTAC reserves the right to modify or add new monthly reoccurring fees, usage fees, connection fees, and equipment fees. ASTAC will abide by all legal requirements and will provide adequate communication to each member effected. 

              b. Billing

Service is purchased and provided to you on a monthly basis. Recurring Service charges, equipment charges, and fees are billed monthly, in advance. Fees such as reconnection fees, labor charges, and other additional fees may be billed in a future invoice. Your bill may include prorated charges from the date of your last change, reconnection, or modification. Your account may be credited based on any overpayments if Services are disconnected, or a change is made that decreases a previously billed amount. Services are billed and itemized monthly on your statements. Payments must be made on or before your bill date. All late payments will be subject to a finance/late fee as determined by ASTAC. If you are enrolled in EFT/AutoPay, you authorize ASTAC to charge that credit/debit card for all amounts payable by you for ongoing charges until you notify ASTAC in writing that you are terminating the authorization.

              c. Deposits, Credit Information, Late Payment Charges and Disputes: ASTAC may, at its sole option, require a deposit prior to, or at any time during the term of the Service Agreement. The deposit will be held as a partial guarantee of payment. The deposit cannot be used by you to pay or delay payment. Unless otherwise required by law, deposits may be combined with other ASTAC funds that will not earn interest. You agree to provide credit references and authorize ASTAC to take the necessary steps required to verify credit information, which may include  contacting credit reporting agencies to obtain your payment and credit history. A late payment charge of one and one-half percent (1.5%) will be added to past due accounts. Payments mailed to ASTAC will be deemed paid when received and credited to your account. All amounts, including disputed amounts must be paid by the due date regardless of the status of any objection. All communication pertaining to any billing disputes must be in writing, marked “billing dispute” on the outside of the envelope, and received by ASTAC within 60 days of receipt of the billing statement. If any of these requirements are not met, you waive any right to contest the bill.

              d. Determination of Charges: Wireless, Internet, Telephone and Long-Distance charges will vary based on the calling plans selected by you in the Consumer Service Agreement form. If a person activates Service on behalf of another person or entity but was not authorized to do so, the person activating the Service will be fully bound by this Agreement as though they had activated the Service on their own behalf. ASTAC reserves the right to modify or terminate the calling plan you selected upon thirty (30) days prior written notice. In such event, you may terminate the Service or select another calling plan. Continued use of the Service after the expiration of the notice period will serve as your consent to the charges described in the notice. 

              e. Termination Fee: If, during the initial 12-month period, Service is disconnected for any reason including non-payment, any waived fees, including fees waived during any promotional offers will be billed. Non-fiber equipment is provided at no charge. If any new Home Internet fiber equipment becomes damaged, normal wear and tear excepted,  you will be charged $300.00 for the replacement equipment. After the initial first year term, if equipment is damaged, normal wear and tear excepted,  a new term contract will be required to replace the equipment. At no time will the damage and installation fees, combined, exceed $300.00 per Service. Non-payments  resulting in suspension of Service will incur a $50 reactivation fee. An additional $99.00 fee will be charged for reprogramming the equipment or for moving the Service from the initial location of Service under this Agreement. 

       11. Disclaimer of Warranties and Risk of Loss: ASTAC makes no warranty, express, statutory or implied, written or oral, and whether arising by statute or course of dealing or usage of trade to you as to: (A) the suitability of the Service for your intended use; (B) the availability of the Service at any time or in any location; (C) the merchantability or fitness of the Service for any purpose; (D) the availability of 911 Service; or (E) the grade or quality of the Service. You assume all risk of loss that may result from unavailability or failure of the Service.

       12. Limitation of Liability: ASTAC’s liability in any way arising directly or indirectly out of the provision of the Service under this Agreement shall be limited to an amount equal to one month’s access charge. This limitation of liability shall apply regardless of the form of the action, whether for breach of contract, warranty, negligence, strict liability in tort, or otherwise. In no event shall ASTAC be liable for any special, consequential or punitive damages.

       13. Expenses: You shall pay all costs and expenses, including without limitation reasonable attorney’s fees, and the fees of any collection agencies and arbitration process or court costs, incurred by ASTAC to enforce any of its rights or remedies under this Agreement.

       14. Choice of Law and Forum: Any dispute regarding this Agreement shall be governed by the laws of the State of Alaska and any action brought under this Agreement shall be in the Superior Court for the State of Alaska, Third Judicial District at Anchorage or the United States District Court for the District of Alaska.

Contract Modifications, Notices: ASTAC may modify the terms and conditions as necessary, with or without notice.

Privacy Policy

This Privacy Policy describes Arctic Slope Telephone Association Cooperative, Inc.’s policies and procedures on the collection, use and disclosure of your information when you use ASTAC’s goASTAC application and tells you about your privacy rights and how the law protects you.

We use your personal data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The following terms (singular and plural) shall have meanings defined below. For the purposes of this Privacy Policy:

Account means a unique account created for you to access Our Service or parts of Our Service.

Business, refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information.

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Arctic Slope Telephone Association Cooperative, Inc., 4300 B St, Ste 501 Anchorage, AK 99503.

Consumer A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.

Country refers to Alaska, United States of America.

Device means any device that can access the Service such as a computer, cellphone, or a digital tablet.

Personal Data is any information that relates to an identified or identifiable individual.

Personal Data means any information that identifies, relates to, describes, or is capable of being associated with, or could reasonably be linked, directly or indirectly, with you.

Sale means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information to another business or a third party for monetary or other valuable consideration.

Service refers to ASTAC’s goASTAC application.

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Website refers to  www.astac.net and pages or portals accessible from www.astac.net.

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service. This definition applies to both capitalized and lowercase usages.

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, you may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
  • Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read “Where can I change the settings for disabling, or deleting local shared objects?” available here.
  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

CPNI Data

Under federal law, ASTAC is required to protect the confidentiality of certain personal information, called CPNI, that we obtain as a result of providing You with telecommunications services. To the extent our use or disclosure of Personal Data under this Privacy Policy would conflict with our CPNI Policy or our obligations under federal law, our CPNI Policy and our obligations under federal law control. Our CPNI Policy can be found here: https://www.astac.net/cpni/

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain our Service, including to monitor the usage of our Service.

To manage Your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities of the Service that are available to you as a registered user.

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items, or services you have purchased or of any other contract with us through the Service.

To contact You: To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including the security updates, when necessary or reasonable for their implementation.

To provide You with news, special offers and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.

To manage Your requests: To attend to and manage your requests to us.

For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing, and your experience.

We may share your personal information in the following situations:

  • With Service Providers: We may share your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact you.
  • For business transfers: We may share or transfer your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Affiliates: We may share your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
  • With business partners: We may share your information with our business partners to offer you certain products, services, or promotions.
  • With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
  • With Your consent: We may disclose your personal information for any other purpose with Your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of your state, borough, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. By use of the Service, you acknowledge and accept these risks.

You control access to your account and, as set forth herein, you are obligated to keep your login credentials and passwords secure and protected and maintained as confidential. Although we implement measures that are reasonably designed to protect you, information may nevertheless be transmitted outside of our systems. Any such transmission of information is at your own risk and we are not responsible for any circumvention of any privacy settings or security measures provided.”

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process, and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

Email Marketing

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us at: info@astac.net.

We may use email marketing service providers to manage and send emails to You.

SMS Messaging
We may use your Personal Data to contact you with newsletters, marketing, or promotional materials and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or replying with the opt-out instructions we send or by contacting us at: info@astac.net.

We may use SMS Messaging service providers to manage and send SMS messages to you.

Payments

We may provide paid products and/or services within the Service and may utilize third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to Our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

First Data

Their Privacy Policy can be viewed at https://merchants.fiserv.com/en-us/privacy/?utm_source=firstdataus

Wells Fargo

Their Privacy Policy can be viewed at https://www.wellsfargo.com/privacy-security/privacy/

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

Please note that the categories and examples provided in the list below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

Category A: Identifiers.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.

Collected: Yes.

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.

Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: No.

Category D: Commercial information.

Examples: Records and history of products or services purchased or considered.

Collected: Yes.

Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

Category F: Internet or other similar network activity.

Examples: Interaction with our Service or advertisement.

Collected: Yes.

Category G: Geolocation data.

Examples: Approximate physical location.

Collected: No.

Category H: Sensory data.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.

Category I: Professional or employment-related information.

Examples: Current or past job history or performance evaluations.

Collected: No.

Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.

Category K: Inferences drawn from other personal information.

Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

Under CCPA, personal information does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Information excluded from the CCPA’s scope, such as:
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
    • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

  • Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.
  • Indirectly from You. For example, from observing Your activity on our Service.
  • Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.
  • From Service Providers. For example, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

Use of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose personal information We collect for “business purposes” or “commercial purposes” (as defined under the CCPA), which may include the following examples:

  • To operate our Service and provide You with our Service.
  • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.
  • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
  • As described to You when collecting Your personal information or as otherwise set forth in the CCPA.
  • For internal administrative and auditing purposes.
  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section.

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes We will update this Privacy Policy.

Disclosure of Personal Information for Business Purposes or Commercial Purposes

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

Please note that the categories listed above are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

Sale of Personal Information

As defined in the CCPA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

Please note that the categories listed below are those defined in the CCPA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been shared for value in return.

We may sell and may have sold in the last twelve (12) months the following categories of personal information:

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

Share of Personal Information

We may share Your personal information identified in the above categories with the following categories of third parties:

  • Service Providers
  • Payment processors
  • Our affiliates
  • Our business partners
  • Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

Sale of Personal Information of Minors Under 16 Years of Age

We do not knowingly collect personal information from minors under the age of 16 through our Service, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and we encourage parents and legal guardians to monitor their children’s Internet usage and instruct their children to never provide information on other websites without their permission.

We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

Your Rights under the CCPA

The CCPA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

  • The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.
  • The right to request. Under CCPA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:
    • The categories of personal information We collected about You
    • The categories of sources for the personal information We collected about You
    • Our business or commercial purpose for collecting or selling that personal information
    • The categories of third parties with whom We share that personal information
    • The specific pieces of personal information We collected about You
    • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:
      • The categories of personal information categories sold
      • The categories of personal information categories disclosed
  • The right to say no to the sale of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request please contact Us.
  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:
    •  
    • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.
    •  Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
    • Debug products to identify and repair errors that impair existing intended functionality.
    • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
    • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
    • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.
    • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.
    • Comply with a legal obligation.
    • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.
  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer’s rights, including by:
    • Denying goods or services to You
    • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties
    • Providing a different level or quality of goods or services to You
    • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services

Exercising Your CCPA Data Protection Rights

In order to exercise any of Your rights under the CCPA, and if You are a California resident, You can contact Us:

By email: info@astac.net
By visiting this page on our website: www.astac.net/privacypolicy
By phone number: 1-800-478-6409
By mail: 4300 B St Ste 501 Anchorage, AK 99501

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

Your request to Us must:

  • Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative
  • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

We cannot respond to Your request or provide You with the required information if we cannot:

  • Verify Your identity or authority to make the request
  • And confirm that the personal information relates to You

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.

Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.

For data portability requests, We will select a format to provide Your personal information that is readily useable and should allow You to transmit the information from one entity to another entity without hindrance.

Do Not Sell My Personal Information

You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.

Our Service is not directed at or intended for use by anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us at: info@astac.net. If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we will take steps to remove that information from our servers. By using Our Service, you agree that you will not permit anyone under the age of 16 to use or access Our Service through your account for any reason.

If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require Your consent before we collect and use that information.

Our Service may contain links to other websites that are not operated by ASTAC. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If you have any questions about this Privacy Policy, you can contact us:

By email: info@astac.net
By visiting this page on our website: www.astac.net/contact
By phone number: 1-800-478-6409
By mail: 4300 B St, Ste 501 Anchorage, AK 99503

Date Updated: 9/28/2022